Refund and Replacement Policy

At Digital Bazaar, we strive to ensure that our customers are satisfied with their
purchases. Our refund and replacement policy is designed to be fair, transparent,
and customer-friendly while maintaining quality assurance. Please review the
following terms carefully:

Eligibility for Refund or Replacement

  • 1. Unboxing Video Requirement:

    • To initiate a claim, you must record a single, continuous, and unedited
      video from the moment you unbox the package.

    • The video should clearly display the package, product, and the defect
      or non-working condition. This serves as evidence to validate your
      claim.

  • 2. Replacement Timeline:

    • If the claim is valid, we will replace the item within 7 days of receiving the product back.

    • Claims must be submitted within 7 days of receiving the item.

  • 3. Non-Refundable Items:

    • Products that are customized or marked as "final sale."

  • 4. Damaged or Used Items:

    • Items that are damaged due to misuse, mishandling, or after use are ( Not eligible ) for a refund or replacement.

How to File a Claim

  • 1. Contact our support team at [ Support Email: support@digitalbazaar.pk ] or [Phone Number : 03390043002 ] with your order details and the unboxing video.

  • 2. Once the video and details are verified, you will receive a confirmationregarding the next steps.

  • 3. Return the product in its original packaging (if applicable). We will inspect thereturned item before approving the replacement or refund.

Refund Method

  • 1. Refunds are issued via the original payment method or as store credit.

  • 2. Processing time for refunds may vary depending on your payment provider.

Important Notes

● Claims without the required unboxing video will not be entertained.

● Ensure that the product is handled carefully upon receipt to avoid damages that might invalidate a claim.

● Refund or replacement policies are subject to the terms and conditions outlined above.

At Digital Bazaar, your trust is important to us. We are committed to resolving your concerns efficiently and ensuring a positive shopping experience. If you have any further questions, please reach out to our customer support team.